Change Management Manager

Change Management Planning

• Partner closely with IT project leaders and business leadership to conduct comprehensive change impact analyses, stakeholder analyses, and risk assessments for key digital projects.
• Develop end-to-end, tailored change management implementation plans for each assigned project, encompassing communications, training, coaching, and resistance management etc.

Organisational Diagnosis and Intervention

• Utilise professional OD tools and models (e.g., Prosci/ADKAR) to diagnose the impact of digital transformation on organisational structure, business processes, job roles, and culture.
• Design and implement targeted OD interventions, such as team effectiveness workshops, role clarification sessions, and process re-engineering support, to address organisational issues arising during the change process.

Communication and Engagement

• Design and execute multi-level, multi-channel change communication plans to ensure all key stakeholders clearly understand the reason for the change, benefits, personal impact, and progress.
• Establish and maintain a network of change champions, empowering and motivating line managers and key project users to become advocates and facilitators of the change.

Capability Building and Training

• Identify new skill requirements and competency gaps resulting from the implementation of digital projects.
• Collaborate with the relevant internal team to design, develop, and/or source relevant training and development programmes, ensuring employees possess the required capabilities to successfully adapt to new systems and processes.

Measurement and Evaluation

• Establish key metrics for change success, and continuously monitor change progress, user adoption, and change effectiveness.
• Gather feedback through surveys, focus groups, and interviews; regularly monitor the health of the change initiatives, providing data-driven recommendations for improvement.

Culture Shaping and Integration

• Proactively advocate for and help shape an agile, collaborative, and continuous learning culture that aligns with the company's digital transformation goals.

A. Competencies & Skills: 

• Highly competent in project management and knowledge of agile and change management tools.
• Superior in organization and priority setting to manage change initiatives concurrently, ensure timely, high-quality delivery.
• Ability to understand the business from a strategic perspective and influence project teams and business leaders without direct authority, securing their sponsorship for change activities.
• Strong communication and interpersonal skills with the ability to effectively work with colleagues at all levels in a multidisciplinary and multicultural environment.
• Ability to use data and analytical tools to diagnose complex organizational issues and develop effective solutions.
• Ability to use data analysis tools (e.g., Excel, survey tolls) to measure change impact and outcomes.
• Able to exhibit a high level of confidentiality, trustfulness and a high standard of work ethics
• Able to work effectively under time pressure and deadline driven within a fast-paced, dynamic and customer-oriented environment.
• Able to work independently as well as part of a team with a pro-active, self-motivated and responsible manner.
• Excellent command of spoken and written English
• Excellent Computer skills in MS Office.

B. Education & Work Experience: 

• University degree in HRM, Organisational Behaviour, Business Administration or related field.
• Minimum 8 years of relevant experiences in Organisational Development (OD) or dedicated change management in a multi-national, matrix-organised environment, with the ability to navigate complexity across diverse cultures.
• Have proven experiences leading or deeply participating in the end-to-end change management lifecycle for digital/IT projects.